Shipping Policy

At Lys & Loom, we want your shopping experience for home decor and textiles to be as transparent and smooth as possible. This Shipping Policy explains where we ship, how orders are processed, and what delivery times you can expect.

1. Shipping Regions

  • We currently ship orders within the United States only.

  • Orders from other countries cannot be processed at this time.

2. Shipping Costs

  • Free Standard Shipping: We offer free standard shipping on all orders delivered within the United States, unless otherwise stated at checkout.

3. Shipping Origin & Carriers

  • Your order is shipped from our international warehouse in China.

  • International transport is usually handled by CNE Express, SF Express, or similar logistics partners.

  • After arrival in the United States, the final delivery to your address is handled by a local carrier (for example, USPS or another parcel service).

4. Order Processing & Delivery Times

  • Order cutoff time: Orders placed after 5:00 PM (Central European Time) are processed on the next business day.

  • Processing time: 1–2 business days (Monday to Friday). After processing, we hand your order over to the shipping carrier.

  • Transit time: Typically 5–8 business days (Monday to Friday) from handover to the carrier.

  • Estimated total delivery time: Approximately 6–10 business days from the time you place your order.

All time frames are estimates and may vary. We strive to ship as quickly as reasonably possible.

5. Delays & Events Beyond Our Control

In certain situations, delays may occur that are outside our control, such as:

  • Public holidays and peak seasons

  • Customs inspections

  • Weather events or other logistical disruptions

If we are unable to ship within the expected time, we will inform you and, where required by law, may ask for your consent to extended delivery times or offer you a refund.

6. Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email including your tracking number.

  • You can use this tracking number to follow the current status of your shipment online.

7. Incorrect Address / Failed Delivery

  • Please ensure that your shipping address is complete and accurate.

  • If a package cannot be delivered due to an incorrect or incomplete address, or if it is refused by the recipient, additional shipping costs may apply.

  • We are not responsible for lost shipments caused by incorrect address information provided by the customer.

 

 

Contact Us

Store Name: Lys & Loom
Address: 1430 Gadsden Highway, Suite 116, Unit #2701, Birmingham, AL 35235, USA

Email: info@lysandloom.com

Phone: 016592136024

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (EST)