Billing Terms and Conditions

 

These Billing Terms and Conditions explain how payments are processed for purchases made through the Lys & Loom online store.

1. Accepted Payment Methods

We currently accept:

  • Shop Pay

  • PayPal

  • Credit and debit cards (Visa, Mastercard, American Express, Maestro, UnionPay)

  • Apple Pay

  • Google Pay

  • Klarna and other “buy now, pay later” options, where available

Availability of specific payment methods may depend on your location, order value, and other factors.

2. Currency & Pricing

  • All prices and charges are displayed and processed in US dollars (USD) unless otherwise indicated.

  • We reserve the right to change prices at any time. Price changes do not affect orders that have already been placed and confirmed.

  • Any applicable sales taxes and fees are shown at checkout before you complete your purchase.

3. Payment Timing & Authorization

  • Payment is due at the time of purchase.

  • By submitting your payment information, you authorize us and our payment processors to charge the total order amount (including any taxes and applicable fees) to your chosen payment method.

  • If your payment is declined or cannot be processed, your order will not be completed.

4. Third-Party Payment Providers

  • Payments are processed through third-party providers such as Shopify Payments, PayPal, and Klarna.

  • These providers handle your payment data in accordance with their own terms and privacy policies. Lys & Loom does not store full credit card numbers on its own servers.

  • For Klarna or similar providers, your payment schedule, interest, and fees (if any) are governed by your separate agreement with that provider.

5. Refunds

  • Refunds are issued according to our Refund & Return Policy.

  • Approved refunds will generally be credited to the original payment method used for the purchase, whenever technically possible.

  • Depending on your bank or payment provider, it may take several business days after we process the refund for the amount to appear on your statement.

6. Chargebacks & Payment Disputes

  • If you experience a problem with your order or payment, please contact us first at info@lysandloom.com so we can try to resolve the issue.

  • If you initiate a chargeback, we may provide documentation to your bank or payment provider showing that the transaction was authorized and processed according to our policies.

  • Unjustified chargebacks may result in restrictions on your ability to place future orders.

7. Fraud Prevention

  • We reserve the right to cancel, hold, or review orders that appear suspicious or potentially fraudulent, including orders with unusual patterns or mismatched billing and shipping information.

  • For high-value orders, we may request additional verification of your identity or payment details before shipping your items.

 

 

Contact Us

Store Name: Lys & Loom
Address: Schwedter Str. 21, 10119, Berlin, Germany

Email: info@lysandloom.com

Phone: 016592136024

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (EST)